FAQs (Frequently Asked Questions)

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchased.

Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled before they are shipped. Please contact us immediately at info@fjtradingllc.com for assistance.

Shipping

Q: What are your shipping options?
A: We offer Shipping Methods, Standard, Expedited, and Express shipping. Delivery times vary based on your location and chosen method.

Q: Do you ship internationally?
A: Yes, we ship to select countries. International shipping rates and delivery times will apply.

Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use it to track your package on the carrier’s website.3.

Returns and Refunds

Q: How do I initiate a return?
A: Contact us at info@fjtradingllc.com with your order details, and we’ll provide instructions for the return process.

Q: When will I receive my refund?
A: Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Payments

Q: What payment methods do you accept?
A: We accept Payment Methods, credit cards, PayPal, Apple Pay, etc..

Q: Is my payment information secure?
A: Yes, we use secure encryption technology to protect your payment information.

Products

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from reputable suppliers.

Q: How do I know if a product is in stock?
A: Product availability is displayed on the product page. If an item is out of stock, you may have the option to sign up for restock notifications.

Accounts and Support

Q: Do I need an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for faster checkout.

Q: How do I contact customer support?
A: You can reach us at info@fjtradingllc.com. Our customer support team is available Monday–Friday, 9 AM–5 PM.

Promotions and Discounts

Q: Do you offer discounts or promotions?
A: Yes, we regularly run promotions and offer discounts. Sign up for our newsletter or follow us on social media to stay updated.

Q: Can I use more than one discount code?
A: Only one discount code can be applied per order unless stated otherwise.

Q: What if my question isn’t listed here?
A: Feel free to contact us at info@fjtradingllc.com, and we’ll be happy to assist you. Let me know if you’d like more questions or specific adjustments!